About
Upcoming Events
Past Events
Looking for a deep dive and expert insights on how to do things with Zendesk products?
The Zendesk Community hosts several events every month to help Zendesk Admins, Developers, Support Managers, and other Zendesk users who are hands-on with the technology day to day. These events will give you the opportunity to hear from our product managers and other subject matter experts. Every event will also include an opportunity for live Q&A.
Click the “Join” button above to receive updates any time a new event gets listed, and RSVP for any events you want to attend.
Where can I ask questions?
Head on over to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Who are these events for?
Users of any experience level who are hands-on with the software on a regular basis. This typically includes titles like “Zendesk Admin,” “Support or IT Manager,” or for those who develop on the Zendesk platform.
Are your events recorded? How can I get recordings?
Yes. All events are recorded, and are emailed out to all event registrants. They are also posted to the Community playlist on Zendesk's YouTube channel.
Join
Contact Us
13 may 2025
Zendesk Community Event
5 steps to provide email support: Step 3 - Build the agent experience
On May 13, 2025, at 11:00 AM (CDT), the Zendesk team will host the third episode of “5 steps to provide email support - Step 3: Build the agent experience.” This session will explore strategies for enhancing the agent experience through effective ticket routing. You’ll learn about ticket workflows, views for prioritizing tickets, and the benefits of macros. Join us for insights and a live Q&A.
14 may 2025
Zendesk Community Event
Relate Deep Dive on Zendesk Employee Service Suite
Join us on May 14 at 11:00 AM CDT to learn how Zendesk helps teams like IT, HR, and more reimagine employee service for the AI era with the Zendesk Employee Service Suite. Get an inside look at our latest innovations from service catalog and approvals, to AI agents, and see what's on the horizon.
22 may 2025
Zendesk Community Event
Zendesk product insights exchange on Agent Workflows
Join us on May 22 at 2:00 PM CDT for our Product insights exchange, where our Product Managers will explore how AI can enhance your Agent Workspace experience.
29 may 2025
Zendesk Community Event
Relate Deep Dive on AI Tools for Agents and Admins
Unlock real value from the Copilot agent and admin tools launched at Relate 2025 with best practices, product demos, and expert Q&A, and see how to put innovations like agent coaching, action flows, prompt based reporting and the new AI insights hub into action.
Load more
Load more
