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Join us for these informative sessions, designed specifically for those new to Zendesk or looking to get the most out of core features and functionality. Whether you’re just getting started or looking to refresh your knowledge, this series will provide fundamental education about the platform and real examples of common configurations to help you get the most out of Zendesk.
Comprehensive overviews: Each session will provide a clear and concise introduction to key features of Zendesk Support, ensuring you can effectively utilize the platform and its core features
Step-by-step tutorials: Our easy-to-follow tutorials will walk you through real examples of workflows other Zendesk users have found beneficial, giving you both concrete instruction and inspiration for future use cases
Best practices: Gain valuable insights and learnings from Zendesk experts and fellow users to avoid common pitfalls and build for the future
Interactive Q&A: Participate in live Q&A discussions where you can ask questions and get real-time assistance from Zendesk experts
You'll leave these webinars with a deeper understanding of core Zendesk functionality, ideas and instructions for your own workflows, and access to experts and peers who all have learnings to share.
Upcoming events
Past events
20. Mai 2025
Zendesk Community Event
5 steps to provide email support: Step 4 - Build the customer experience
On May 20, 2025, at 11:00 AM (CDT), Zendesk will host the fourth episode of the series “5 steps to provide email support - Build the customer experience.” This session covers customizing email templates, how emails are sent from Zendesk, setting up email notifications, managing customer feedback, using a professional email address, and forwarding emails into Zendesk. A live Q&A to follow.
27. Mai 2025
Zendesk Community Event
5 steps to provide email support: Step 5 - Final steps to go live
On May 27, 2025, at 11:00 AM CDT, Zendesk will host the last episode of “5 steps to providing email support: Step 5 - Final steps to go live.” Learn how to launch email support, publish your channels, activate email forwarding, import users, monitor CSAT, track negative feedback, and use reporting tools. A live Q&A will follow, giving you time to ask questions.
3. Juni 2025
Zendesk Community Event
5 steps to provide email support - Step 1: Plan your setup
On June 3, 2025, at 11:00 AM (CDT), the Zendesk team will cover "5 steps to provide email support." The first episode, "Step 1: Plan your setup," will focus on building a strong foundation for effective email communication. Learn to customize Zendesk features to fit your business needs for efficient email support. A live Q&A session will follow for your questions and insights.
10. Juni 2025
Zendesk Community Event
5 steps to provide email support - Step 2: Organize your team
On June 10, 2025, at 11:00 AM (CDT), the Zendesk team will host the second episode of “5 steps to provide email support - Step 2: Organize your team.” This session will focus on strategies for organizing your team, including roles and groups, managing customer organizations, and using custom fields. The hosts will demo key Zendesk features and answer your questions during our live Q&A.
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Zendesk Community Event
5 steps to provide email support: Step 3 - Build the agent experience
Zendesk Community Event
Building your ideal Zendesk account - Part 6: Managing ticket escalations
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